Refund policy

Here's a clear, professional, and strict Return & Refund Policy tailored to your needs  including a 7 to 14-day window, a video requirement for damaged items, and a clause stating that returns will only be accepted for legitimate reasons:

Return & Refund Policy

Thank you for shopping with us! We strive to provide you with quality products and a smooth shopping experience. Please read our return and refund policy carefully before placing your order.

Return Window

  • We accept return requests between 7 to 14 days from the date of delivery.
  • After 14 days, unfortunately, we cannot accept any return or refund requests.

Conditions for Return

  • Items must be unused, in their original condition, and in the original packaging.
  • A valid reason is required for any return.
  • We do not accept returns for reasons such as “changed my mind,” “don’t like the product,” or other non-legitimate reasons.

Video Proof is Mandatory for Damaged or Faulty Products

If your item is broken, damaged, or not working, you must provide a clear video showing the issue when requesting a return or refund.

⚠️ Important: We will not accept any return or refund request for damaged or faulty items without video proof.

Non-Returnable Items

We do not accept returns for:

  • Digital products
  • Gift cards
  • Custom/personalized items

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 5–10 business days to your original payment method.
  • Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong or defective item).

How to Request a Return

To start a return, please email us at thezappymart.com with:

  1. Your order number
  2. Reason for return
  3. A video if the item is damaged or faulty

Do not send any items back before receiving approval. Unauthorized returns will not be accepted.

Contact Us

If you have any questions or concerns, feel free to contact our support team:

📧 Email: thezappymart@gmail.com

📦 Return Address: Your return address if needed